You may have recently had to deal with delays on our website or when calling us. In these unprecedented times, we experienced a technical failure and increased service calls. We know it’s because you need us now, your financial partner, more than ever before.
You are at the center of everything we do. And as we work hard to make things better, I want to apologize for any difficulties you may have had getting in touch with us or using our services. We are diligently ramping up our systems, but the current conditions and site restrictions also require us to care for our employees.
We know that government stimulus payments are critical to many of our members, so we want to share with you that we have received direct deposit stimulus payments. If you receive a paper check, we encourage you to mail or use a CO-OP ATM to deposit your check.
Be aware of an increase in fraud attempts. If you receive a suspicious email or text message, don’t respond, click on links, or open attachments. If we reach out to you by phone, we won’t ask for confidential information — such as your card PIN, access code, or online banking password.
Please know we're actively working to improve your experience. We are here to serve you, our members. Thank you for your patience with us, and your resilience in these days that have been so tough for so many.
Stay safe and healthy,
Terry Rouch, Chairman
HUD Federal Credit Union