Enjoy our brand-new Online and Mobile Banking Platforms.
With much easier navigation and additional features, our goal is to continue to improve our members' experience no matter if you are standing in our branch or on the other side of the world.
Please find answers to common questions you may have regarding the new platform:
WILL I HAVE TO CHANGE MY USERNAME AND PASSWORD TO ACCESS THE NEW SYSTEM?
Yes, you will have to go through an enrollment process --this is your first step to accessing the new platform. The enrollment process requires you to provide the following information (Please keep in mind this information must be for the Primary Account holder):
When enrolling for the first time, simply click "ENROLL" under the "Continue" button as shown -- please do not enter your previous OR preferred Username and Password at the time of enrollment:
WHEN CHOOSING YOUR USERNAME AND PASSWORD, PLEASE KEEP IN MIND:
New USERNAMES must contain:
New PASSWORDS must contain:
Additionally, after enrollment, at your first login, you must set up a multi-factor authentication method using either your email or text message. Therefore, in advance of the upgrade, please have a current email and/or mobile phone number on file with us.
HOW WILL I LOG IN TO THE NEW ONLINE & MOBILE BANKING PLATFORM?
You can access the new digital banking application and your account on a desktop, laptop, mobile phone, or other internet-accessible devices. There are two ways to do this:
Click on your App Store icon below to download the app today:
WILL I NEED TO RE-ENROLL IN BILL PAY WITH THE NEW ONLINE BANKING?
You will not have to re-enroll in Bill Pay. Your current Bill Pay schedule will automatically transfer to the new platform.
WILL MY ALERTS TRANSFER TO THE NEW PLATFORM?
No, alerts will need to be set up after enrollment.
PLEASE NOTE: Not all features will be available at launch. We will update the platform with these services and other new features in the days to come, as we continue to improve our technology to meet your needs. The following features will not be available:
More details will be available as we bring more services online. And remember, we are here to help. If you have any questions, we are ready to assist you by phone at 202-863-2800, via email to firstname.lastname@example.org, or during your next branch visit.
Using the HUDFCU ATM/Debit card, you'll be able to make purchases in-person or online wherever Visa is accepted. Whether you are in the Nation's Capital or traveling abroad, you'll be able to withdraw funds from ATMs 24/7/365.
At shared branches, members are allowed to get up to $1,000.00 in cash per day from a shared branch location, make deposits and withdraws, and cash a check. They cannot make changes to their account or open an account.
The ATM Surcharge Free Network is through our Co-Op system. If a member goes to an ATM that is in our network they will not be charged a fee, however, if they do go to an ATM outside of network they will be charged a $2.00 fee.
Members are limited to two Skip-a-Payments per loan, in the previous (rolling) 12 months. Use the cash to shop for the holidays, pay your taxes, save up for a large purchase or just plain catch up!
Important information about skip a payment:
Set up your Skip-A-Pay today. Click below to complete a fillable form. Once completed, please download and return it to the Credit Union for processing.Skip-a-Pay Form
Easily receive your paycheck from your employer without the hassle of a check. With HUDFCU's direct deposit service, your funds will be available immediately for use.Call 202-863-2800
A medallion signature guarantee is a special signature guarantee for the transfer of securities. It is a guarantee by the transferring financial institution that the signature is genuine and the financial institution accepts liability for any forgery. Signature guarantees protect shareholders by preventing unauthorized transfers and possible investor losses.
In order to wire funds to your HUDFCU account, instruct your financial institution to wire to:
VIZO Financial Corporate Credit Union
Credit: HUD Federal Credit Union
Final Credit: Member’s name and account number
All same day wires need to submitted to the credit union by 1:00 pm. Any wires submitted after 1:00 pm will be processed for the next business day.
Please contact the credit union at 202-863-2800 to initiate a wire out request.Call 202-863-2800
Visit us at our main branch:
Monday - Thursday 10:00AM-3:00PM
Monday - Friday 8:00AM-4:00PM
Except Federal Banking Holidays
451 7th Street, SW
Washington, D.C. 20410
Or visit one of 5,000+ Shared Branches located across the country
HUDFCU does not provide and is not responsible for the product, service, overall website content, security, or privacy policies on any external third-party sites.