COVID-19

EFFECTIVE MONDAY, May 3, 2021:

As of Monday, May 3rd, our branch office is reopening. Thank you for your patience last week as we followed COVID-19 protocols. We apologize for any inconvenience this may have caused but look forward to seeing you once again in the branch today.

EFFECTIVE MONDAY, April 26, 2021:

As of Monday, April 26th, our branch office is temporarily closed while we observe COVID-19 protocols. We apologize for the inconvenience. As we continue to look out for the health and safety of our members and staff, we are proceeding with an abundance of caution. Accordingly, deep cleaning is taking place and affected team members are quarantined.

As always, you may access your accounts or speak to a HUDFCU employee via the following:

  • Over the phone -- our branch, admin staff and member services team are available remotely by phone from 8:00 am - 4:00 pm by calling 202-863-2800.

  • Via email -- Send our Member Services team an email at admin@hudfcu.org and our Loan Services team an email at lending@hudfcu.org

  • Digital Services -- including mobile (Sprig App) , online banking and Express Pay (to make a payment on your HUDFCU loan from another financial institution); all available 24/7/365!

  • In-person service -- you can locate a Shared Branch via this link: https://co-opcreditunions.org/locator Keep in mind you will need to bring a current, valid ID, and your HUDFCU account number; please contact Shared Branch for hours and availability.

  • By mail -- send in a payment or deposit to P.O. Box 23273, Washington, D.C. 20026.

Thank you for your patience and understanding. Stay tuned for branch reopening updates via email and on our website at hudfcu.org.

EFFECTIVE FRIDAY, OCTOBER 2, 2020:

WE ARE HERE TO ASSIST YOU!

We are continuing to monitor the COVID-19 (coronavirus) situation closely, and as conditions evolve, we continue to evaluate and adjust measures to protect our staff while serving and supporting our members. Following the CDC recommendation, we are asking members to please cover their faces while in our branch (face masks, bandanas, scarfs, etc.).

SELF-SERVICE HOW-TO GUIDE

SELF-SERVICE HOW-TO GUIDE

Maximize account management and self-service banking to access your money 24/7/365 when you are not able to come into our branch. Our Self-Service How-To Guide offers solutions to some of our most frequently asked questions. Click here to learn more.

EFFECTIVE FRIDAY, JUNE 5, 2020:

WE'RE RE-OPENING!

HUDFCU will re-open our doors to members on Monday, June 8, 2020, with both of our ATMs back in service, as well.  Please note that until further notice, our branch hours will be Monday - Thursday from 10 am - 3 pm for teller transactions with all loan requests during that time by appointment only. Please call us at 1-800-345-8032 with questions or to make arrangements.

We want to remind our members that social distancing practices are still in effect, so we have adopted specific guidelines for coming into the branch. They are as follows:

  • Face masks are required for everyone, both staff and members.
  • Physical distancing will be practiced by markers placed on the floor.
  • Only 2 members will be allowed in the branch at one time.
  • All other members are asked to wait in line in the hallway at locations marked with cones.

Please be mindful that these guidelines are subject to change at any time. Thank you for your help and cooperation in this matter. 



EFFECTIVE MONDAY, APRIL 20, 2020:

We have discontinued holding office hours in our administrative office in L’Enfant Plaza for the time being. All of our staff are now working remotely on a full-time basis. Unfortunately, this change will cause delays in our processing of mailed-in deposits and loan payments. We will also not be able to process Visa cash advance transactions at this time.

We sincerely apologize for any inconvenience this may cause and hope you will find one of the following options a satisfactory alternative:

  • ATMs for cash and deposits
  • Shared Branches for all banking transactions, including check cashing, deposits, loan payments, and cashier’s checks
  • HUDFCU Online Banking for balance transfers and loan payments

Please email us at admin@hudfcu.org if you need a debit/ATM or credit card, assistance with Online Banking or a password reset, or to request information regarding our COVID-19 hardship assistance program. You can also call us at 1-800-345-8032 to leave a message

Thank you for your understanding during these difficult times.



EFFECTIVE MONDAY, MARCH 16, 2020:

The health and safety of HUDFCU members and employees is our top priority. As we continue to monitor the impact of the Coronavirus in our region, please be assured that we are taking preventative measures to mitigate the spread of illness and to ensure seamless access to your accounts.

We have decided to temporarily suspend lobby access at our HUDFCU branch location beginning Monday, March 23rd until further notice. Our branch, admin and member services teams will remain staffed and ready to assist members remotely. Staff will be available to answer phone calls between the hours of 10am and 2pm, Tues.-Thurs.

We strongly recommend leveraging all the available self-service banking and 24/7 account access made available to you via our online and telephone banking services. You can check balances, transfer funds, find ATMs and even make loan payments. If you are not enrolled in online banking or do not have access via an ATM or Debit Card, please contact us during the hours above. You can reach us by phone at 1-800-345-8032 or email at admin@hudfcu.org. If you would like to mail in a payment or deposit, send it to P.O. Box 23273, Washington, D.C. 20026

While it's impossible to predict the spread of the coronavirus and understand its true impact, please know that we will continue to closely monitor the situation and evaluate additional measures to support our members as the need arises.

For more information about COVID-19 and to protect yourself and your family, go to cdc.gov for the latest reports from the Centers for Disease Control. Additionally, please take a moment to view HUD Secretary Carson's message below, which contains information about the steps taken at HUD to ensure you and your loved ones are safe so we all can continue serving the American public.